Ellkay Support Center Access

1. Call: 201-791-0606

2. Ask to speak with the archive team

3. Provide agent with OI Ellkay account # ORI- 1001-01

4. Provide agent with OI outlook email address and your name

5. Receive a create password email from support@ellkay.zendesk.com- which will look like this: 

7. Select "Create a password" link, which redirects you to a create password page with standard password creation parameters. 

8. Create password, then "Save" or "Submit", and you will be redirected to Ellkay Support Center. 

9. To Submit a request, select "Submit a request" in the top right corner of the page:

10. Submit a request page opens with a dropdown categorizing your request: 

11. Once you've selected the request category, you are redirected to a new "Submit a request" page where you are prompted to fill out all the details of your request. Select "Submit" when finished. 

12. To access previously submitted requests, (a) select your name in the top right corner to access the dropdown, then (b) select "Requests".

13. Your support requests will be listed with a colored status bar to the right of the request: