Placing a Call

1. Dial the phone number (ie. 13178022000) **You do not have to enter a 9 at the beginning of the call; just the area code and the phone number.
2. Choose how to place the call:
• Lift the handset
• Press the Headset button
• Press the Speaker button

Answering a Call

• Lift the handset, or
• Press the Headset button, or
• Press the Speaker button

Putting a Call on Hold

• Press the Hold button
  OR
• Press ## during an active call

Retrieving a Held Call

• Press the Hold button again
  OR
• Press #

Starting a Three-Way Call

1. While on a call, press the Conf (Conference) button.
2. Dial the second person’s number.
3. When they answer, press Conf again to merge the calls.

Transferring a Call

A. Warm Transfer (Recommended)

1. While on a call, press the Transfer button.
2. Dial the number of the person you’re transferring to.
3. Wait for them to answer and explain the call.
4. Press Transfer again to complete.

B. Blind Transfer (Immediate)

1. While on a call, press the Transfer button.
2. Press the Blind soft key.
3. Dial the destination number.
4. Press Transfer to send the call.

C. Voicemail Transfer

1. Press the Transfer button.
2. Press the Blind soft key.
3. Dial * + extension number of the voicemail.